Freshsales
AI-powered CRM and sales automation from the Freshworks suite.
Updated June 2026 · Independently reviewed
What is Freshsales?
Freshsales is a sales CRM with built-in automation and AI from Freshworks, designed to help teams sell faster with less manual work.
It combines contact management, pipeline automation, built-in phone and email, and an AI assistant called Freddy.
It suits SMBs that want automation without the complexity of enterprise platforms.
Pros & Cons
✅ Pros
- Affordable, transparent pricing
- Built-in phone and email
- Freddy AI lead scoring
- Easy automation workflows
- Clean, intuitive interface
❌ Cons
- Reporting depth is limited
- Some features siloed by tier
- Integrations fewer than rivals
- Occasional sync delays
Key Features
Trigger tasks and follow-ups automatically.
Score leads and predict deal outcomes.
Call and log activity without extra tools.
Automate personalized outreach at scale.
Automate repetitive sales operations.
Connect the Freshworks suite and popular apps.
Pricing
Billed annually. A free tier for small teams is available.
User Reviews
Sales Manager · Verified User
"Freshsales gave our small team real automation without an enterprise budget."
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